Titan Motor Factors Limited was formed by experienced motor factor managers and trade professionals with decades of combined experience. The combined aim of these colleagues was to collate the strengths from past experiences and avoid previous issues that may have arisen. This in-depth analysis concluded that Autopart Online was the software that was to be implemented across their business.
Autopart is a business management software combining sales, stock management, accounting and reporting into one package. Titan Motor Factors Director, Jason Farrugia has spent years using Autopart and values how critical this is to the success of the business. He explains ‘When we’re planning a new site, the call to MAM Software is the first one we make. We want to know what internet connectivity will be like, plus the estimated timescale for getting the system live. Because, in reality, Autopart Online is critical to our business’.
Titan’s philosophy centres around building first-class customer relationships. In order to achieve the highest level of customer service, the software utilised needs to be smooth and efficient throughout. Jason notes ‘from the point of phone call, the parts are usually booked out within a minute, warehouse has seen the parts within another minute. The parts could be on the road within 15-20 minutes.’
All businesses need to be conscious of costs and expenditure. Thanks to Autopart Online, these worries can be alleviated for Jason. He advised ‘The major cost it allows us to save on is personnel. without such a user-friendly and fast piece of kit we would need more sales staff, we would need more drivers.’
Titan Motor factors place an emphasis on using all that Autopart Online has to offer. Staff can be trained to use the ledgers package and when trying to view the business-critical data, Jason added ‘the reporting is so extensive, there isn’t a single report I’ve imagined that that system doesn’t hold’.
Titan have taken this utilisation one step further and enhanced their package with additional modules like Automotive Automation and Driversboard. Driversboard is a vehicle load planning and delivery despatch module that integrates directly into Autopart. This has been a critical to Titan as Jason advised it ensures ‘No invoices and no deliveries are missed’. From a managerial standpoint it has allowed Jason to keep track of the transaction from point of sale, to delivery to the customer.
Automotive Automation is the live reporting tool for android and iOS and is essential for the sales reps who are visiting customers face to face. Jason advised that due to its real time reporting functionality, the sales reps have access to critical data on what their customer has bought or potentially not bought, which allows them to go into sales meetings fully prepared.
In the fast-paced world of the Automotive Industry, a software you can rely on is pivotal. Autopart online has given Titan a single place to view everything that they need to run their business. From £2.5 million of stock viewable at the touch of a button, a complete ledgers package, Driversboard module, file maintenance routines, all compiled into a single easy to use software. Discussing Autopart online, Jason concludes ‘it provides all elements of what we need to do’.
